We take great pride in our product and do everything to ensure it is shipped in perfect condition. If for some reason you are dissatisfied, The Paisley Box is happy to provide returns or exchanges for any non-monogrammed or non-personalized product within 14 days of the purchase date as long as the item is returned in its original condition. We cannot take returns on any items marked Final Sale.
Customer is responsible for all return shipping charges.
Personalized or custom made items such as items that are monogrammed are not eligible for returns. Please note that we also cannot accept robe returns if the gift bag has been monogrammed. For this reason, please carefully review your personalization information before submitting your order. We are not able to accept cancellations or changes to your order once they are placed. Thank you for your understanding.
If you would like to make a return, please e-mail, firstname.lastname@example.org for an RA # and return shipping address.